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Updated on 17/01/2024

Attended vs Unattended Robots

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RPA (Robotic Process Automation) is a technology used to automate repetitive tasks in business processes.
Robots, which are the most important factors in RPA, are divided into two categories as “attended” and “unattended“.

Attended Robots

Attended robots are robots that run under the supervision of the user. These robots are often used in situations where the user has to click on a trigger to start a task. These robots can interact whenever they need the user’s input to complete a particular action.

  • When a customer service agent needs to update a customer’s account information, a attended robot can perform the update using the agent’s inputs.

Unattended Robots

Unattended robots are robots that can run without the need for user intervention. These robots can run continuously for a certain amount of time and do not require user input to complete a specific action. Unattended robots are often used to automate time-consuming, repetitive processes.

  • An unattended robot can automate a business’s invoicing process, process a business’s customer orders, and many other things.
  • The differences between attended and unattended bot in RPA are based on control, monitoring, and response requirements and usage scenarios.

Attended Robots

  • Operates under the direct control of the user and requires user intervention for a specific action.
  • It is usually used for the user to complete a specific task.
  • More flexible and user friendly

Differences

How they work?

Where is it usually used?

For these reasons

Unattended Robots

  • Runs automatically and does not require any user intervention
  • Used to automate repetitive processes.
  • Can work more automatically and continuously

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