Chatbot

A chatbot is an automated program that can interact with humans using natural language. Chatbots can be used as standalone services or software tools, as well as integrated into Robotic Process Automation (RPA) projects to be used in RPA processes. In RPA, Chatbot activity is a structure that allows direct interaction with users in an automation process. Chatbot activity enables businesses to manage their data and processes to quickly and efficiently respond to user needs. With a chatbot, not only can users receive answers to their questions, but document requests, information inquiries, and data entries can also be automated.